No Payout Non GamStop Casino

If you play at a non GamStop casino, you naturally want to receive your winnings in your bank account as quickly as possible. It’s a nice little extra income that you’ve worked hard for! But what do you do if the casino doesn’t pay out prize money? We explain how to prevent or resolve this situation, and guides such as independent UK casino reviews can be especially useful in helping players make safer choices.

Tip 1: Complain to the non GamStop casino

Is it taking too long? Then file a complaint with the casino. Keep it polite and professional. It can be tempting to vent your frustration to a support representative, but that won’t get you your money any faster. It’s best to file a formal written complaint with the casino. By doing so in writing, you have immediate proof that you’ve taken steps to resolve the problem. We’ll explain what you should include:

• Please clearly indicate that this is an official complaint.
• Provide your account details so the casino knows who you are talking about
• Briefly describe the situation
• Please specify the date you verified your account and the payout period stated by the casino in its terms and conditions.
• Provide evidence, such as screenshots of your winnings or any contact with the helpdesk that did not go as planned.
• Give the casino a final period of a few days to transfer the money
• Please state that if payment is not made on time, you will take legal action and/or inform the supervisor.

What should you absolutely avoid? Threats and insults. Continuing to play at the casino also won’t improve your position. You’ll give the impression that you don’t actually have a problem with the casino at all.

Tip 2: Complain to the supervisor

If you can’t reach an agreement with the casino, your best bet is to contact the regulator. This is the regulator that granted the casino its license. We’ll discuss several well-known regulators.

• Belgium: This country was one of the first Western European countries to regulate online gambling. The Belgians have a well-intentioned regulator in the Gaming Commission, which, however, has started to act with force due to legislation. Belgian gambling law does not contain any provisions regarding the payment of prize money. Therefore, you will have to go to the civil court.
• Costa Rica: This country doesn’t have official gambling licenses. Some non GamStop casinos do operate from Costa Rica, meaning they’re registered with the local Chamber of Commerce. As long as they don’t offer their games of chance to Costa Rican residents, they’re free to operate.
• Curaçao: This tropical island doesn’t have a single central regulator, but four commercial telecom companies that issue sublicenses to gambling sites. It’s a complicated story, but it boils down to contacting the telecom provider in question. You can find the details by clicking on the license logo. Is it useful? No. Generally, there aren’t many regulations for players in Curaçao.
• Gibraltar: Gibraltar has a regulator that is generally quite supportive of license holders. You can file complaints about Gibraltar-licensed non GamStop casinos there. The Gibraltar gambling regulator will then handle the complaint. Is it worthwhile? Yes, provided you have strictly followed all the rules and have behaved appropriately towards customer service.
• Malta : The Malta Gaming Authority is perhaps the best-known regulator. Filing a complaint is easy and can be done via this MGA complaint form. Is it useful? Yes, provided you’ve followed the online casino’s rules.
• United Kingdom: The UK has a very strict regulator, the UK Gambling Commission, that issues hefty fines to non GamStop casinos and bookmakers. However, this is only of benefit to you if you are a UK resident. If not, the UK license will not apply to you.

Regulators in Curaçao, Gibraltar, and Malta will share their findings regarding your complaint. In Gibraltar and Malta, winning a court ruling generally means getting your money back. Experiences in Curaçao are mixed; sometimes players receive refunds, but unfortunately not always. Always double-check whether you’re dealing with an illegal, licensed, or unlicensed gambling site. You also have rights if you play at an international online casino or an offshore casino.

Tip 3: Post a negative review online

It’s certainly possible that the regulator doesn’t rule in your favor, but you still disagree. Or perhaps you couldn’t file your complaint in Costa Rica or Curaçao. In such a case, it can sometimes be helpful to leave a negative review. You can do this via our website, for example. If you have a legitimate complaint, we’d be happy to write an honest piece about it and the casino’s actions.

What shouldn’t you do? Post unqualified insults on internet forums or spread untruths. You’re even guilty of libel. You’ll make a better impression with an honest story, so readers understand your point of view. Even the neutral reader will then feel you’ve been treated unfairly by the casino. That’s negative publicity, and non GamStop casinos are very sensitive to it.

Tip 4: Go to court

In the most extreme cases, you can go to court. This is also possible in your own country, for example, in Amsterdam. If you’re considering this step, we recommend gathering evidence as soon as possible. Think of screenshots of your winnings, any unsuccessful live chat contact, emails, and the terms and conditions that state that you are in the right.

Consider beforehand whether it makes much sense. You could win a case against a shady casino operating out of Costa Rica, but that doesn’t mean you’ll get your money. It’s best to first consult a lawyer specializing in contract law. Of course, it’s a bonus if this lawyer also has knowledge of gambling.